Shipping times vary depending on location, Dispatch and handling times will take up to 2 business days on online orders for items in stock. Should a product become out of stock we will notify you by phone or email within 2 days.
We ship Australia wide. Our prices on this website are in AUD. The freight charges on the website are for Australian buyers only. We will not ship your item/s unless the correct shipping has been added to your invoice.
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge inquiries with the courier to ensure delivery occurs as soon as possible.
Please note: if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Freight charges are non-refundable. Our delivery chargers are automatically calculated, based on the address you enter, and added to your total bill.
When an item is available for free shipping, free shipping is available solely for that particular item stated and no others.
Goods Damaged in Transit
All items must be checked for damages on delivery. If item has been damaged you must not sign any POD or documentation, and have the driver return it to …. (If you can’t check item/s before the driver leaves please sign ‘sight unseen’). Strictly No claims will be accepted if signed for. Requesting an ATL (authority to leave at address) voids any claims for loss and damage and should be referred to your own insurer. Signing the POD screen or docket states that the item has been received in good order and condition. If you do not sign and reject – to be sent back to us – we will gladly replace or refund your purchase once we have received the damaged item.
Damaged goods must be returned in the same condition as when received by you with all original packaging.
Under no circumstances are goods to be returned without our consent which are outlined above. The goods will not be accepted at our dock should they not come back by the original carrier or packaging without prior agreement